Now accepting Telehealth appointments. Schedule a virtual visit.

Telehealth and You

In the face of a global pandemic, we’re offering you hope and answers. We’re meeting the current challenges facing primary care with technology, empathy, and creativity. Through telehealth, you can talk to your health care provider, get answers to your questions, and experience less fear and uncertainty. 

Transition to telehealth 

Here at ALON Family Medicine, we’ve taken some practical steps to help you. The first, and most noticeable, is that we’ve transitioned entirely to telehealth visits. This means you have expanded virtual access to our experts

In-person care is the gold standard, but currently, it’s simply inadvisable. Visiting a health care facility right now increases your risk of contracting COVID-19, as well as the risk to our staff. Telehealth offers an excellent option

Since we began offering telehealth visits on March 16, 2020, we’ve helped many patients by answering questions, providing virtual exams, managing chronic conditions, and calming fears. 

It’s safest for you to stay home, but it’s important to us to make sure you know that even though you may be at home, you’re not forgotten. We’re working hard to make sure you have access to the care you need. 

We’ve added an additional practitioner to meet your needs, and expect to hire more staff. Under the leadership of Rolando Perez, MD, our staff is available 8am to 5pm Monday through Friday to book virtual appointments. You can schedule a telehealth visit for Monday through Friday from 8am to 9pm. 

Common questions about telehealth

You may not have ever had a virtual visit with a health care provider, and it’s likely you have questions. Most of our patients do. 

How much does it cost? 

We do everything we can to process virtual visits with your insurance, just as we would an in-office visit. During the pandemic, Medicare and Medicaid have expanded their coverage of telehealth visits, and the Department of Health and Human Services has relaxed some of the rules regarding how we can communicate with you. 

If you don’t have insurance or your insurance doesn’t cover telehealth visits, we’ll give an estimate of the cost prior to the visit. 

Why should I make an telehealth appointment? 

A virtual visit is good for numerous conditions. For example, if you have questions about a chronic condition such as diabetes or cardiovascular disease, or if you have a minor injury, rash, or illness, we can help you via telehealth. It’s also a good option for follow-up appointments. 

Is telehealth secure? 

Absolutely. We use video technology that is encrypted and extremely secure. You don’t need to worry about privacy or security during your visit. 

Do I need special equipment? 

All you need is a quiet area, a smartphone, tablet, or computer to complete the visit. If you use a smartphone, you need to download an app. Our staff provides directions when you make your appointment. 

We’re happy to answer any additional questions you may have. 

A rapidly changing situation 

None of us has lived through a pandemic of this magnitude before, and one thing we’re all learning together is how quickly things can change. 

As health care professionals, our top priority is your health. Switching to telehealth in March was the right decision to protect your health and is just one example of how the health care industry is overcoming sudden, unexpected barriers to providing care. 

We’re going to continue to adapt, and we’ll always work to bring you and the San Antonio, Texas, community the most up-to-date and practical information we can. There are several ways you can get in touch: We offer online messaging, or you can call us at 210-384-1195, or send us an email through our website. 

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