Telemedicine / Virtual Care Specialist

ALON Family Health

Family Medicine located in San Antonio, TX

Life has changed thanks to easily accessible internet access. The team at ALON Family Health in San Antonio, Texas, understand the benefits of using your mobile phone or home computer when receiving care. The team provides you with online and mobile options using telehealth when seeking answers or treatment. Call the ALON Family Health office or book an appointment online for more information about how telehealth creates a better doctor-patient relationship.

Telemedicine / Virtual Care Q & A

Video Visits Available Now! 

We're thrilled to be offering you secure video visits. While we love it when you visit us in the office, we understand that it's not always convenient to do so. Video visits allow you to receive the same quality care as you do in the clinic, without taking time off work or finding a sitter to see us. 

An attempt will be made to submit reimbursement for your virtual visit to your insurance and only your copay or deductible will be collected. If our systems indicate that your insurance does not provide services for telemedicine, most visits will cost $60 to $80, based on the level of complexity of your visit. 

Video visits are appropriate for many types of appointments, especially follow-up and minor urgent care. Feel free to request a video visit right here from the website. We look forward to seeing you soon! 

Video visits are great for... 

 

 

How Video Visits Work

Schedule appointment 
To schedule your video visit online please call our front desk: 210-384-1195 

Confirm your information 
You will receive an email or text and log in to confirm your information using your favorite device. 

See your doctor 
Please log in at least 15 minutes before your video visit and come prepared with questions for your doctor. 

 

Frequently Asked Questions 

 

How do I schedule a video visit?


To request a video visit please call our office to schedule your appointment: 210-384-1195. 

 

Which device can I use for my visit?


You can use a computer, tablet, or smartphone. For smartphones be sure to download the app from your app store, or you can log in on your computer. 

 

How much will my video visit cost?


Our video visits are typically covered by your regular health insurance. You will enter credit card information before the appointment and will be charged the same co-pay as your in-person visit. 

 

Is my video visit secured?

 
Yes, our video technology uses bank-grade encryption. We ask that you please find a quiet, private place in your home or office for your appointment.

What is telehealth?

Telehealth relies on using digital information in combination with modern communication technologies to access and maintain your health care needs. ALON Family Health considers busy lifestyles and uses telehealth for continued care and support of your treatments. With telehealth, you manage your health services remotely but with the expert help of your ALON Family Health team.

When should I use telehealth?

Telehealth is a versatile tool for you. Using Telehealth, also known as e-health or m-health, offers you the convenience of improved communication with the ALON Family Health team. If you need to speak with the team, but don’t have time for a full visit, telehealth services make getting exceptional care possible.

Telehealth also makes it possible for you to receive health care:

  • In remote areas
  • With limited transportation
  • Coordination of services
  • With self-management

The team at ALON Family Health will explain more about the telehealth options available to you when you visit for your initial appointment.

What services does telehealth provide?

Telehealth is not the same as doing a search on your phone or computer to get an answer. Telehealth allows you an interactive response from the team at ALON Family Health.

A patient portal for communicating appointment needs, medication refills, or test results uses a secure message program to protect your privacy online that adheres to HIPPA guidelines similar to email.

If you need a virtual appointment because of a lack of available free time or an in-person face-to-face isn’t necessary, phone or video web-based appointments are perfect for minor illnesses, such as an urgent care issue, or speaking with the team about follow-up lab questions from an earlier appointment.

Your mobile phone may offer a health app for tracking and managing your health care records. Telehealth has the potential for you to have your health history in one place when visiting a specialist, if needed, all from the convenience of your home.

How often can I use telehealth?

Telehealth is internet-based, and you can access your private patient portal when it’s convenient for you. Sending a secure message online or having a virtual appointment on your lunch break may be a better fit for your schedule. Some insurances offer a lower fee for virtual appointments than face-to-face visits as well.

If you are interested in an interactive role in your health care, call ALON Family Health or schedule your appointment online today to get started in managing your health care needs with more flexibility.